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To voice grievances and suggest changes in service of staff without fear of restraint, reprisal and/or discrimination and to receive an answer to those grievances within a reasonable time frame.

 

The number of our office is (215)745-4010. Or, you may choose to report it to The Joint Commission. The Joint Commission conducts accreditation surveys of organizations to determine their compliance with nationally established Joint Commission standards.

 

These standards deal with an organization's quality, safety-of-care issues, and the safety of the environment where the care is provided.

 

You may contact them by:

 

Email:      complaint@jointcommission.org

Phone:    1-800-994-6610

Fax:         1-630-792-5636

US Mail: Office of Quality Monitoring

                The Joint Commission

                One Renaissance Boulevard

                Oakbrook Terrace, IL60181

 

PROTOCOL FOR RESOLVING COMPLAINTS

FROM MEDICARE BENEFICIARIES

 

The patient has the right to freely voice grievances and recommend changes in care or services without fear of reprisal or unreasonable interruption of services. Service, equipment, and billing complaints will be communicated to management and upper management. These complaints will be documented in the Medicare Beneficiaries Complaint Log, and completed forms will include the patient’s name, address, telephone number, and health insurance claim number, a summary of the complaint, the date it was received, the name of the person receiving the complaint, and a summary of actions taken to resolve the complaint.

 

All complaints will be handled in a professional manner. All logged complaints will be investigated, acted upon, and responded to in writing or by telephone by a manager within a reasonable amount of time after the receipt of the complaint. If there is no satisfactory resolution of the complaint, the next level of management will be notified progressively and up to the president or owner of the company.

 

The patient will be informed of this complaint resolution protocol at the time of set-up of service.